Refund & Exchange

Customer satisfaction is our goal. If you are not completely satisfied with your purchase, simply return the product to us. We, in our discretion, will repair it, replace it, or, based on your method of payment with a valid receipt, refund your money.

However, please remember, undamaged items must be returned to us within 30 days from the original date of purchase. Once we've received your item at Znewtech, we will process the refund for the product received (not including shipping and handling) using your original payment method.

To begin a return, please contact


If you would like to exchange an item, return the undamaged purchased product to us. In the meantime, you can immediately place another order for the item you want, or you can wait until we receive the returned item at Znewtech and credit your account.


Once we receive your returned package at Znewtech, we will send you a confirmation email. At that point, a refund will be issued to you for the amount paid for your item(s) using your original payment method. This may take up to 3 business days to show in your account.

damaged products

If you receive damaged or incorrect items, please use our contact us at